MyLiveChat Review March 2021

Luca Vaccino
Written by
Last update:

Our Review

MyLiveChat happens to be one of the most well-known and established chat platforms and online communities that you can access right now. They provide chat support for their users every single day, which to them falls under a category of customer support.

They’re really good at what they do and take that support one step further.

The way that you interact with their platform is quite good. It’s easy to navigate, so that’s always a good thing. You’ll find that the interface is very clean and simple to use, and you also have the benefit of having it on any device that you’re using.

To access the kind of support that you’ll find here, they offer a selection of different chat specialists, who are available during the day, evening, and weekends.

All you need to do is to visit their website, click on a chat specialist of your choice, and you’ll be seeing someone new joining your conversation within a few minutes.

You can also opt to have your chat on any device of your choosing by simply creating a profile. You are the only one who needs the access to your profile information.

You also have the option of receiving these chats via email, so you can have this service take the interaction one step further.

New members at MyLiveChat in February 2021 in comparison

To make sure you get updated with the latest revenue, you will need to consider the figures in January and February.

If you look at the figures from January, the total amount of members increased by +35%:

Average pageviews increased by +37%:

Average time spent increased by +65%:

Leading to a total increase of:

  • +12% members
  • +18% pageviews
  • +19% average time spent

Member activity at MyLiveChat in February 2021 in comparison

MyLiveChat Member Structure

The platform’s members are separated into two levels of membership. The basic level offers unlimited chat, unlimited texts, and unlimited media. The hilite level allows unlimited texts and media along with one conversation at any time. There are several other levels as well such as the Platinum, VIP, and Master levels that charge different amounts based on the service that the user needs.

There are several different membership levels on MyLiveChat and some do not have the same privileges as others. For example, the orders section only applies to Platinum and VIP level members. The same is true for the NPM’s, Private Matters, and all the other categories offered in the Private Matters section of the page.

This means that all members that want to access these different factors need to sign up for a different level of membership. If a member signs up for a free trial of just one level, but wants to access more than one of the features that can be found in the Private Matters section, they will need to pay for a higher level.

This makes the platform’s structure very complicated and confusing to use. This is a major annoyance since some of the features that can be accessed through the Private Matters section are essential to the users’ happiness and satisfaction.

Age Distribution

Signing Up at MyLiveChat

You can sign up at MyLiveChat via the website or via instant chat. The sign up process is pretty straight forward, and when you are done, you just have to pick your favorite broadcaster.

MyLiveChat has over 3800 workers who are ready to help out if you are having problems. The chat can be very useful, and I usually find answers to my questions quickly.

If I didn’t find the answer I needed, I can always switch to a different chat channel if your question has been answered.

A great feature here is the live chat, which can be used on the website or in the app. These programs are pretty useful because sometimes, you can’t access to your computer.

Many people ask very similar questions on MyLiveChat, and it is better to ask it in a group of people than to ask it on your own.

Also, if you want, you can talk to your coworkers after you have finished your work. Besides what I mentioned earlier, when you sign up, you can also choose your private chat and a wide variety of filters for your live chat.

MyLiveChat has very easy to use settings like the ability to block certain words and phrases and the use of muting. I love that you have the ability to change it to a funny and informal chat like with a friend.

Making Contact on MyLiveChat

When you want to make contact with customers, you might think you should call them or send them an email. Instead, visit MyLiveChat to get better results.

When you call them or send them an email, you’re not very likely to get a response at all.

Your customers are busy, and they don’t have extra time to respond to your inquiry. Instead, you can visit MyLiveChat and get a response in minutes.

The response from MyLiveChat will be fast, efficient, and much more like communicating face to face.

If you visit MyLiveChat, you can expect to give a response within fifteen minutes. If you go there in the middle of the day, you can even expect a response from a live chatbot within seconds.

Live chatbots are so fast because they rely on a huge search engine database for answers.

The best thing about live chatbots is that you can get a response in just minutes. You can use live chat to jumpstart phone calls, emails, and social media to get your customers’ attention.

MyLiveChat can give you information that you can use to create content. For example, if you give MyLiveChat a pet name for a client, it will use that pet name for future messages.

If you have trouble creating content, you can email them to get help.

MyLiveChat Profile Quality

My-livechat is an excellent way create a new profile. The more you use the site, the better your account will look and feel. The standard review shows you how many people view your profile by gender, age and location.

The system has been designed to be extremely conversational. There are no words you can submit and the system automatically incorporates the best responses.

The site also allows you to apply for jobs, even if you don’t live in the area. You can search through jobs in your local area and apply for those. There are no barriers to applying for a job and you can also put your skills as a qualification. This is a great resource that even if you are not looking for work right now, you can still use it to boost your resume.

MyLiveChat App

MyLiveChat Real Life Review

As of February 2021, MyLiveChat (MLC) had an 87% customer satisfaction rate and consistently rose up the leaderboard on several review sites.

The service was incredibly easy to use with no software required.

One customer said that it took only a couple of hours before he started seeing results from his efforts.

By far the biggest benefit of MyLiveChat was the customer service. Customers were all happy with the turnaround, and the average wait time was less than 3 minutes.

The rep acknowledged that the owner of the company, Chris Person, had been with MyLiveChat since 2001.

That meant there were decades of experience that they could tap into when customers used the chat.

As one customer put it, Mr. Person was "definitely an expert in LiveChat".

That was definitely a benefit compared to other live-chat services who do not have the expertise on hand-holding that MyLiveChat did.

MyLiveChat also focused on customer feedback to strive even further.

One of MyLiveChat’s goals was to consistently exceed the customer's expectations.

They did that by providing clients with regular and personal emails.

They let customers know how their experience was and if they were satisfied with the service.

This was a great way to let customers know that their feedback is being listened to and recognized by their company.

Design and Usability

The design is stunning, clear and precise. The main page has a big and bold chat box. The large fonts along with the color makes it appealing to the eyes.

Settings and different sections similar to the profile page are laid out vividly. What I liked about the design is that it is so straightforward, easy to navigate, attractive and more.

MyLiveChat Costs and Prices

Is MyLiveChat expensive or cheap?

Special Features

There are many special features that our live chat live chat service offers that enhance the customer’s experience.

For example:

We ensure you are content with our service or refund you immediately:

We reject​ any hasty customer at any time. We make sure the customer is happy with our service and there is no issue with the product before giving it to them.

We give you the product at low cost:

We give you the product at low cost because it is or the price.

We give you the product at your doorstep:

We deliver the product at your doorstep in a shorter time period.

We ensure you are fully satisfied:

We make sure your product when it is delivered to you is working. If there are any issues, we will give you help.

We give you the product at a low rate:

We give you the product at a better rate because it is a prime product.

We guarantee quality:

We ensure that the product is of a high quality at any time. When the product is not delivered to you in good condition, we will give you the money right back.

We give you the product at a better price:

We give you the product at a better price because it is a better quality.

Chat Window Appearance

When I sent my first question, the one that will stay in the chat log and that would not be uploaded in the MyLiveChat system, I got a notification stating that I need to set the Topic of the chat to be clicked to open a new window or simply click on the title of the conversation in the chat session.

The thing is, I am not ready to set up a new Microsoft Live account and I am not doing it for a personal review request.

Notability has an excellent tutorial covering this issue. I believe that I can answer my own questions of how to configure it.

Therefore, the first thing I was thinking about is why I was not prompted to set it. It could be remotely and automatically done by MyLiveChat as it is based on it.

Or, maybe it is not necessary for the first question, since the system is only used to provide an incentive to others.

I am not sure, but I decided to set it manually and see what would happen.

Instead of staying in the same chat session as I am, the new chat opened and opened a new window. When I typed my question, I closed the window and the new chat was closed too. However, when my friend sent his message from his Microsoft Live account, there was no prompt to open a new window as I receive here.

Custom Message

Good point, the world is becoming smarter. The reason I was answering is because I am doing a live chat and that will be available in August.

Exit Survey

Thank you for participating in our MyLiveChat review.

We’ve worked hard to provide a unique and world-class experience for our members every time.

We’d now like to know your response to our customer service. Answer the questions below to receive your gift card.

Please remember to answer all questions as accurately as possible. Gift certificates will be issued after the survey has been completed.

Thank you again for your devoted participation.

Editors Conclusion

This is the most updated live chat review.

The Live Chat Review Mylivechat has helped me save a lot of time and money.

MyLiveChat was recommended to me by a friend of mine.

I was looking for an option that would significantly reduce my effort, but also result in a large benefit.

The price was affordable and free trial was offered.

I connected my Live Chat account with some social media accounts.

Ease of use and quality of service is the only drawback I encountered.

The technical support team listens to your needs, reacts to your questions, and solves your problems.

I managed to grow my traffic.

The best result is the reduction of waste of time and money, but more importantly, I now have traffic that convert to sales or sign up to my affiliate service.

If you want to increase the traffic in your website or social media accounts I highly recommend using MyLiveChat.

MyLiveChat FAQ

What is MyLiveChat?

MyLiveChat is an online live chat provider that allows you to hire a chat operator to work as a virtual chat operator. This person will help you answer chats between your website visitors. To do so, MyLiveChat requires you to sign up for your own account.

What are the benefits of using MyLiveChat?

When you use MyLiveChat, you don’t have to worry about paying for live chat operator’s time. Instead, you only pay for storing your operator’s user data in their database.

Furthermore, you don’t have to worry about calling customer service either. With a real, live person answering your chats, your web page visitors will feel more comfortable and are more likely to buy from you.

What are the potential flaws of using MyLiveChat?

There are potential flaws to using MyLiveChat, but they are not likely to hurt you. For example, if you have a slow internet connection, it may be difficult for your web page visitor to enjoy your chat session.

With MyLiveChat, you will not have the ability to change your operator’s appearance. MyLiveChat will only give you one operator, regardless of the size of your website.

Facts

In the yearly 2019 Market Research Report, MyLiveChat is rated at a 5 out of 5 Stars for customer support place and a 5 out of 5 Stars for capability.

The overall satisfaction level of their customers is 100% and they have a win-win rating as well.

Currently, the company has a 4.5 out of 5 stars rating in the Google, Yahoo and Bing search engines.

The company has been trusted for over 13 years and they have a great track record.

All business leaders love to use the channel as it is the Key to increasing your site’s traffic. It is possible to generate hundreds of potential leads from your ordered live webchat.

With other means of performing live chat as well as other forms of marketing, you can expect increased conversions with your online arbitrage business.

The increasing popularity of the channel will help you lower your costs and help you become more efficient and effective in your live chat marketing efforts.

The channel also helps you become more customer centric by providing you advertising opportunities that are brand protected.

It is recommended to spend a reasonable amount of time using the channel.

It is better that you’re very responsive on the live chat and provide better customer service.

The channel provides a single point of contact for your customers.

What is MyLiveChat?

MyLiveChat is an interesting approach to chat feature. It allows customers to chat with an agent with 1:1 live support from any location.

This works by you uploading your device’s screen as a file to the cloud. Then MyLiveChat can connect to it. Having the agent on your device allows for immediate face to face chatting.

Marketed to people from all around the world, it’s great for people that need individual customer support.

Ease of Use

It’s hard to target a specific type of user with a review of this type, but MyLiveChat allows everyone to use it.

I personally think that MyLiveChat is a great tool for frequent business travelers and small business owners. Having an agent available will allow you to check into your hotel or your office while travelling.

That can then be followed by a one on one support session from wherever you are in the world.

This is especially useful when you’re overseas and need professional support on a project.

Reliability

MyLiveChat is a relatively new service, so I couldn’t personally attest to any reliability problems.

Does MyLiveChat have an app?

An app is what the majority of people would expect for such a tool. MyLiveChat is available on windows, android, apple, and blackberry.

However, if you prefer a PC and are a bit of natural at typing on the keyboard, you can just use your browser to access the chat system. It also works if you are in a tablet or a laptop. Its very user friendly.

Usability

2.8/5

  • The downside of live chat is that there is no feedback in real time. So you don’t know how your learner is feeling at any given point in time. On the plus side, you do get a daily report and can give your learners a time for a chat if you wanted to. There are some cool features like screen sharing to enable your learners to understand concepts better and get them to work on practical tasks.
  • The presentation is a little inconsistent. It does look pretty good, but there are small errors in the script and binding; and some distracting design elements.
  • The cost is slightly less than the competitors. For a business model that is strongly focused on improving visitor retention, it is a good fit.
  • The learning mix is a little light. There are some flash-type templates like the one on the front page, but the app lacks a bit of spark.

Flexibility: 3.1/5

  • Thankfully, the learning mix is more flexible than one would have expected. There are a few templates that you can drag-and-drop elements onto using a template builder. Then you can link learning progressions.
  • There are other non-learning links such as a FAQ section, product details, and some marketing features.
  • There are pop-ups and pop-unders to encourage social interactions.

How does My LiveChat service work?

You can chat with the customer service agent from your mobile device, email or chat support from your website. You can choose any of the three options to start the chat.

Customer service agents are ready to listen to your request and help you out. If you need to talk with someone on live chat, that means you need to spend less time doing your work.

This service call is placed when you have to devote your time to buying products online.

A quality website is a great tool that allows you to buy products quickly and easily. Online stores equipped with a chat system allow users to create a custom image of a business.

This is a great tool for business and big stores.

These services are very convenient and affordable; they help you improve your productivity. Online stores that have a quality chat are the one of the most widespread online services.

My LiveChat service is a great tool that will increase your online income.

What's a MyLiveChat seat?

A MyLiveChat seat is where you will be able to interact with your customer to ensure your live chat service is as effective as possible. You can set up a MyLiveChat seat to help you route your traffic to the correct chat as well as record the chats you have with your customers.

The real benefit of a MyLiveChat seat is it can be installed on your website to provide a similar experience to that of a real chat instead of a FAQ box or a FAQ page. The entire page can be branded with your company logo. You can set the MyLiveChat seat up to refer your web visitors to a dedicated support page; however, customisation is limited, so it’s recommended you use the system instead of it.

MyLiveChat has customisable live chat software that can help you set up your own live chat. You can use standard quiz questions to guide your visitors through your live chat, or you can customise the questions.

Q: Why Should You Use MyLiveChat?

A:

Live Chat software is a great way to keep in contact with your web visitors, as it helps to increase your average order size, reduces levels of bounce rate and below average time on site.

Q: What are the Key Features?

A:

Cost

Free to join.

Is MyLiveChat free?

Yes. They do have a free live chat support but at the same time you will have to upgrade your account. The free service is designed to get you comfortable with talking to people and help you solve issues. Once you are comfortable, they will provide you with two premium plans from which you can choose. You can upgrade your account anytime. The change in plans will be at the start of the following month and the fee of higher plans will only be applicable from then.

Do I need to enter my credit card details for the MyLiveChat free trial?

All you need to do is enter your credit card number. After that, your credit card will be verified if so, then you will automatically receive the FREE TRIAL link for you to click on.

Can I cancel my subscription anytime?

You can cancel your subscription anytime. Just go to your account to manage your subscriptions, and you can cancel for all or any of them.

Do I have to pay for each agent account in MyLiveChat?

You will have to pay for each Live Chat agent’s account, but you will be able to try out the system for free before you make a final decision. Payment options are via ACH, PayPal, or PSD2.

You can also try a free-trial to visit the website, chat with clients, and get some hands-on experience too.

How does the free MyLiveChat account work?

LiveChat is an excellent all-round customer support solution. It is available in two different versions, both of which are affordable.

The free (or all-access) subscription version, offers really light support, with the customer being routed to a dedicated internet chat with an agent.

The other subscription-based version is called Premium, and is best suited for organizations which have support requests that are more complex. Requests that would occur frequently in the Premium version would naturally cost more.

Ask Price Price from $ 6.92 /Month

2 Weeks Free 2 Weeks Free

The Free account is the more conservative and cost-effective approach.

LiveChat is among the first companies to offer a free support service. It provides you with a live chat and is ideal for small businesses, small ecommerce sites, start-ups and freelancers.

The price is really good from the outset. This is why it is the first choice for many.

One of the coolest features it offers is the ability to create website support chat-embedded cards. These help link customers to a specific support page on your website. It is a great way to keep them on your site, and establishes authority and trust in a single button the customer can click on.

The chat is fully customizable and supports apps. Customers can seamlessly integrate their chat with existing chat services like Slack.

What forms of order does MyLiveChat accept?

MyLiveChat accepts Visa, Mastercard, American Express, and Discover credit and debit cards.

Are there any hidden fees?

As far as we could tell, MyLiveChat does not have any hidden fees.

Can I pay with PayPal?

No, you cannot pay with PayPal. MyLiveChat does not offer any alternative payment methods by any means. You cannot pay with PayPal or take advantage of any of their other order options.

Customers discussed payment methods on this website.

All payment and delivery methods were listed in the company’s website.

Please note that they don’t offer any means of payment options for your order.

Customer service was provided through live chat on the website.

Chat delivered no applicable answers to their customers’ questions.

Customer service was provided through telephone and email.

The telephone was not recommended to use over email. The website was recommended to use.

The email was answered within 48 hours.

Customers can submit a ticket via their website.

The website included customer service locations and phone numbers associated with MyLiveChat’s customer service department.

Security

CEO: First off, I would like to say that MyLiveChat does not require any passwords or any personal information to register. Also, if you would like to see the slickest online chat service you could ever imagine, there are sign-up bonuses available. Everything you need to know is stated on the website.

Game Features: What we love about this service is that you can play the games in any of these many game modes. First, you can join a live chat room and play games against other players.

Second, you could play against other players while you are working on those boring tasks at home with your family.

Third, you can play with random people to make and take your bets to win money.

Other Features: MyLiveChat is a great way to prepare for the health-related questions that your patients will ask you. Try answering their questions on MyLiveChat before you see them.

This is also a great service for those who have a business and want to keep the contact information collected at their site.

Is MyLiveChat safe?

Yes, MyLiveChat is completely safe and secure. When you register on the website, you will have to provide your credit card information so they can refund you, if you experience any technical difficulties while on the live chat. The people monitoring the chat will always be available to you at all times.

Do I have to sign a long-term contract with MyLiveChat?

There is no contract required to sign with MyLiveChat’s Internet Marketing, but it is a good idea to do so. MyLiveChat offers a no evidence of income policy if you have no previous sales experience or a valid sales history.

In addition to this, MyLiveChat also offers free training. It is a good idea to sign up for the free training to get a better understanding of the various aspects of Internet Marketing before you sign on with MyLiveChat.

Should you choose to sign on with MyLiveChat, it is advisable that you sign up for their premium training.

Who can see our chats and files? Do MyLiveChat read them?

Your conversations are only visible to you and to your recipients if you choose to share them. You are free to write whatever you wish in chat without worrying that third parties will read them.

Your files are private and are stored on our servers, which means that only you have access to them. We use the best firewalls to prevent unauthorized access from outside the company.

Our chat logs are automatically deleted from our servers after seven days. Please make sure to save them on a cloud service such as Dropbox or Google Drive.

Is my data secured?

Your information is secure, but we have processes in place to prevent accidental loss or unauthorized access. Unfortunately, these systems are only as good as the people who use them and our precautions need to match their actions.

We take precautions to safeguard your information. For example, if you register through our site, you will be prompted to give us your name, email, and mailing address. That same information is also required for credit card transactions.

Your name and email address are required to handle your registration. Your mailing address is required to mail you the card. Those are the only things we store. If you do not give us a serious reason to have your address, we will not have it.

NOTE: This is a NON-Personalized email list. We will not use your information to contact you unless you proactively opt-in. This includes purchases you make or promotions you are signed up for.

Can I change number of seats at MyLiveChat anytime?

Sorry, we can’t just make the number of seats in any of our accounts changeable as a customer. There are channels that are set-up for specific groups of people or as individuals. Changes to the number of seats have to come from the real owners of that channel or at a network's management level. As soon as we do have the ability to make account changes that will allow you to seat change your account or channels, we will let you know. In the mean time, if you want to know more about that, feel free to contact your Live Chat Customer Rep at our help site or support site. That is a department that provides guidance so you can find out what you can do to benefit from this service and get the best experience possible.

You did not find your question? Ask us!

We usually answer you in 24 hours. Contact us with the form on the top right corner of the site.

Share your MyLiveChat experience

Personalized Recommendation

The MyLiveChat service is much like the online version of a brick-and-mortar shop. The difference is that you can have the individual attention that a store model could offer you. What you want, is what you want. And everyone is so quick to provide you with it. To access this service, all you need to do is register as a client.

After this, you can start seeking recommendations for all sorts of things you may like. As the service is web-based, it does not require any registration or downloading.

And when you are done, you can ask for a recommendation for the next thing you want. This is what differentiates this service from others on the market.

Infos

Day one of my LiveChat Review was with a girl named Shannon. Shannon had confided in me that she’d felt like she’d been a nagging wife for years.

I’d actually found her profile through the chatbot’s search feature and was thrilled to have a chance to do a review on a girl who was so openly honest about talking about her life with a stranger.

Now, I can’t speak for girls anywhere else, but I can speak to what I know here in New Jersey, which is that there’s plenty of truth that you can get about other people by talking about them with people who’ve already spoken to them.

It’s a lot less invasive than sending away for a background check. And I say that as a guy who agrees with the online policies on not releasing anyone’s personal information.

Plus, you’re far better not knowing someone’s past if you’re only hoping to have a good time.

And that’s the best kind of time you can spend.